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Terms of service

Terms and Conditions

Welcome to BonSoul. By accessing or using our website www.bonsoul.es, you agree to be bound by the following Terms and Conditions. We recommend that you read them carefully before placing any order.

1. Website Owner

2. Purpose

These Terms and Conditions govern the purchase of products through our website, as well as its general use. By browsing the site or placing an order, you agree to be bound by these conditions.

3. Products

All products displayed on the website are subject to availability.
Some items are made to order; in such cases, the estimated production time will be clearly stated.
We reserve the right to modify products, prices, or descriptions at any time without prior notice.

4. Prices and Taxes

All prices are listed in euros (€) and include applicable VAT.
Shipping costs are calculated at checkout and vary according to destination and weight.
For international orders, the customer is responsible for any additional charges (customs duties, tariffs, or local taxes).

5. Ordering Process

To place an order, you must follow the steps of the online purchasing process. Once your order is confirmed, you will receive a confirmation email.
BonSoul reserves the right to reject orders due to stock errors, incorrect pricing, or any other justified reason.

6. Shipping and Returns

Full details are available in our Shipping Policy and Returns & Exchanges Policy.
The customer is responsible for providing accurate delivery information. In case of an error or repeated absence at delivery, the cost of reshipping will be borne by the customer.

7. Intellectual Property

All content on this website (texts, images, logos, design, etc.) is the property of BonSoul or licensed third parties and is protected by intellectual property rights.
Any use without prior written authorisation is strictly prohibited.

8. Liability

BonSoul shall not be held liable for delays or failure to perform due to force majeure or circumstances beyond our control.
Use of this website is at the user’s own risk. We do not guarantee that access will be uninterrupted or error-free.

9. Modifications

We reserve the right to update these Terms and Conditions at any time.
The applicable terms will be those published at the time of your purchase.

10. Applicable Law

These terms are governed by Spanish law. In the event of a dispute, the parties shall submit to the courts and tribunals of the consumer’s place of residence.

If you have any questions regarding these Terms of Service, please contact us at: info@bonsoul.es

Last updated: 16 June 2025