Privacy policy

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Privacy Policy

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you how BonSoul processes your personal data.

Data Controller

• Entity: BonSoul
• Contact Email: info@bonsoul.es

Purpose of Data Processing

At BonSoul, we process your personal data for the following purposes:

• To manage your purchases, shipments and returns.
• To respond to enquiries and requests submitted via the contact form or by email.
• To send commercial communications, if you have given your express consent.
• To enhance your browsing experience and analyse statistics via cookies (see our Cookie Policy).

Legal Basis

The legal grounds for processing your data are:

• Fulfilment of the purchase agreement.
• Your explicit consent (e.g. subscription to newsletters).
• Legitimate interest in improving our services and customer care.

Data Retention

Your data will be retained while the contractual relationship remains in effect and for the time necessary to comply with legal obligations.
Data related to marketing communications will be kept until you withdraw your consent.

Recipients

Your data will not be transferred to third parties, except where required by law or when essential for the provision of services (e.g. courier services or payment platforms).

Your Rights

You may exercise the following rights at any time:

• Access to your personal data
• Rectification of inaccurate data
• Erasure of your data
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us at info@bonsoul.es, indicating “Data Protection” in the subject line and attaching a copy of your identity document.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe your rights have been violated.

Data Security

At BonSoul, we apply the necessary technical and organisational measures to protect your personal data and ensure its confidentiality, integrity, and availability.

Last updated: 16 June 2025

If you have any questions regarding this policy, you can contact us at: info@bonsoul.es