At BonSoul, we take care of every detail of the process — from selecting each piece to the moment it reaches your hands.
Some of our products are available in stock, while others are made to order, which may affect delivery times.
We currently ship to:
For destinations outside Europe, delivery times and shipping rates are calculated automatically at checkout.
If your country is not listed, feel free to contact us at info@bonsoul.es and we will assess the best shipping option for you.
In-stock products:
Made-to-order products (out of stock):
Availability is indicated on each product page.
If your order contains items with different delivery times, all items will be shipped together once the full order is ready.
Shipping costs are calculated automatically at checkout.
We offer free shipping on orders over a certain amount (please refer to current promotions for conditions).
Once your order has been dispatched, you will receive an email with a tracking number so you can follow its journey at any time.
It is the customer’s responsibility to ensure that the shipping address is correct and complete.
In case of a return due to an incorrect address or repeated absence at the time of delivery, the cost of re-shipping will be charged to the customer.
If your order arrives damaged or there is an issue, please contact us within 48 hours of receipt, sending clear photos of both the product and its packaging to info@bonsoul.es. We will respond as soon as possible.
For any questions regarding shipping or international orders, don’t hesitate to write to us at:
info@bonsoul.es
We’ll be delighted to assist you.
